Our Policies

The following policies are in place to optimize the efficiency of our operations and to ensure that all of our accounts receive equal and consistent support for their business. We appreciate your cooperation.

Ordering Policy

Orders can be placed in store, online, by email, over the phone or through your territory representative.
Products remain the property of Esthetics Plus (2008) Ltd. until paid in full.
No backorders - any item short shipped will need to be reordered.
Opening orders and promotions cannot be combined with any other offer.

Payment Methods

We accept Visa, Mastercard, Cash, Interac Debit, and Interac e-Transfer.
Interac e-Transfers can be sent to admin@epbeauty.ca.
No password required - your funds will be auto deposited into our account.

Shipping Policy

Please allow 1-3 business days for processing.
Transit times may vary depending on your selected shipping method.
Esthetics Plus assumes no responsibility for damages that occur in transit.

Furniture orders may take 4-6 weeks to ship and additional shipping charges will apply.
Transit times and additional fees for all furniture orders will be communicated prior to processing.

Shipping Rates

Standard Shipping: $25 or FREE on orders of $500+
Express Shipping: $35 or FREE on orders of $2500+
In-Store Pickup (Edmonton & surrounding areas ONLY): FREE

Return Policy

All skincare, cosmetics, and sale items are FINAL sale.
All returns are subject to approval.
A 20% re-stocking fee applies to all returned items.
No cash refunds - credit or exchange only within 30 days of original receipt.
Credit must be used within 90 days.

Missing or Damaged Items

All order discrepancies must be reported to Esthetics Plus within 3 business days from date of invoice.