Our Policies

• Orders can be placed in store, online, by email, over the phone or through your territory representative.
• Products remain the property of Esthetics Plus (2008) Ltd. until paid in full.
• No backorders - any item short shipped will need to be reordered.
• Opening orders and promotions cannot be combined with any other offer.

Payment Methods

• We accept Visa, Mastercard, Cash, Interac Debit, and Interac e-Transfer.
• Interac e-Transfers can be sent to admin@epbeauty.ca.
• No password required - your funds will be auto deposited into our account.

• Please allow 1-3 business days for processing.
• Transit times may vary depending on your selected shipping method.
• Esthetics Plus assumes no responsibility for damages that occur in transit.

• Furniture orders may take 4-6 weeks to ship and additional shipping charges will apply.
• Transit times and additional fees for all furniture orders will be communicated prior to processing.
• All shipments come inclosed with an invoice of your purchased items; we cannot remove this invoice from your shipment.

Shipping Rates

• Standard Shipping: $30 or FREE on orders of $750+
• *Express Shipping: Courier rates apply or FREE on orders of $2500+
• In-Store Pickup (Edmonton & surrounding areas ONLY): FREE
• Drop shipping is not available. 

*Express shipping is not available online at this time. Please call our office to place your order if you require express shipping. 

• All skincare, cosmetics, and sale items are FINAL sale.
• All returns are subject to approval.
• A 20% re-stocking fee applies to all returned items.
• No cash refunds - credit or exchange only within 30 days of original receipt.
• Credit must be used within 90 days.

Missing or Damaged Items

• All order discrepancies must be reported to Esthetics Plus within 3 business days from date of invoice.